How do I cancel a subscription?

  1. Log in to your account.
  2. Click Billing.
  3. Scroll to the subscription you want to discontinue and click Cancel.

Where do I find the link to the live session?!

Here's what you need to know for Zoom meetings.

Links to live sessions can always be found inside the course. We typically do not email the link. Whenever you enroll in a live session, we encourage you to explore the chapters in advance. We may provide discussion topics, areas where you can pose questions in advance, and (of course) we'll post the link for you well in advance so you can test your connection.

Where can I find the class I enrolled in?

It's not showing up on my dashboard.

There are two main reasons a class doesn't appear on a student's dashboard. 

1) Student has multiple accounts. When you create multiple accounts on Language Matters Academy, courses only appear in the account used to register for the course. You'll need to sign in to the specific account that was used to enroll. 

*Note: If you ever want to change the email address associated with your account, you may do so in settings. This will enable to keep all of your work in one place.

2) Access to the course has closed. Classes are generally offered for a limited availability period. We aim to provide you ample time to complete the material. Each course contains an overview, with a description, instructor info., etc. It also lists the availability window for you to see before you register.

If you ever have questions about this, please reach out to use directly.

Where's my certificate?

As you move through a course, you will be prompted to Complete & Continue in order to move on to the next lesson. You must complete all lessons (until the course is 100% complete) in order for Language Matters Academy to release your certificate, which will be stored in your account.

**Please note** Practice sessions on single topics and labs do not provide certificates like courses do.


Additional Questions

Don't see what you need? Shoot us a message.

  • Where did my course go?

    Each course is available for a limited amount of time. Be sure to read the Course Overview sections carefully. That's where you'll find out how long your access lasts.

  • Why isn't my coupon code working?

    Make sure you've entered it correctly. Coupon codes from instructors are often limited to a set number of students. If someone gave out the code, it might cause issues. Encourage the instructor contact us.